How to resolve supply memory error hp printer

To get your printer working again, try the following fixes:

Lose packaging or protective strips

When you’re about to install a new toner cartridge, there are orange protective strips and plastic clips that are there to make sure the cartridge isn’t damaged whilst being transported. Each of these clips and protective strip across the drum must be removed before installing your new toner, otherwise they will prevent your printer from printing

Clips are easy to spot and stick out like a sore thumb, the protective strip is on the side of the toner and has an orange ring that must be pulled to remove the strip or will like like a piece of cellophane as it does in the image below.

Squashed Metal contacts

For your printer to be able to detect a toner cartridge that has been installed, 2 tiny metal contacts much connect to the corresponding contacts on the cartridge. The metal contacts in the printer, and the ones on the toner complete a circuit and if the contacts aren’t touching. Your printer will think that the toner isn’t installed.

Remove your toner cartridge and have a look for something that resembles a microchip or two metal squares. Now visualise where these would connect inside the printer and look for the corresponding connectors inside the printer (making sure the printer is switched off and unplugged).

If the two metal connectors seem squashed back, gently (so not to break anything), pull them forwards. This should allow them to correctly connect to the toner once you install it again.

It’s also possible that losing bits of packing material or paper jams can cause an issue so make sure the printer is clear before installing a new toner.

I hope these methods will be helpful!

Mark Wilson