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Your printer might appear offline if it can't communicate with your PC. ... Your printer's built-in menu should show which network it's connected to, or check your printer's manual for more info. Verify that your printer is not in Use Printer Offline mode. Select Start > Settings > Devices > Printers & scanners.
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Check the printer port and Windows services status
If your printer uses a WSD port, check the status of Windows Function Discovery services, and then add a TCP/IP port if necessary.
Search Windows for 'control panel' to open Control Panel, and then click View devices and printers to open the Devices and Printers window.
Right-click your printer, select Printer Properties, and then click the Ports tab.
Check if your printer uses a WSD port.
If your printer does not use a WSD port, skip to the next step in this document.
If your printer uses a WSD port, continue with these steps.
SearchWindows for 'services' to open the Services list.
Scroll down the list to locate Function Discovery Provider Host and Function Discovery Resource Publication, and then check the Status and Startup Type columns.
If the status of both services is 'Running' and the Startup Type is 'Automatic', continue to the next step.
If the status of the services is blank and the Startup Type is 'Manual', right-click the name, select Properties, set the Startup Type to Automatic, and then click Start under Service status. Click OK, and then continue to the next step.
Return to the Devices and Printers window, press the F5 key, and then click your printer name to view the status.
If your printer is no longer offline, the issue is resolved.
If your printer is still offline, continue with these steps.
Print a Network Configuration Report from the Printer Settings or Wireless menu.
Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
Select Standard TCP/IP Port, and then click New Port.
Follow the instructions to add a new port using the information listed on the Network Configuration Report.
Return to the Devices and Printers window, press the F5 key, and then click your printer name to view the printer status.
If your printer is no longer offline, the issue is resolved.
Regards,
Bruce